Policies and FAQ
Policies and FAQ:
How long after I place my order will my items ship:
*Orders placed between Oct 4th and Oct 11th will ship after Thursday, Oct. 13th.*
Ready to ship items are usually processed within 48 to 72 hrs of purchase. Made to order items currently have a 5 to 7 business day production time. If your order contains Made to Order and Ready to Ship items everything will ship together.
If I have a question, how long til I hear back:
Monday through Friday, from 9am to 4pm PDT, you should hear from someone within 2-4hrs on most days. After hours and on holidays/weekends we try to answer questions within 24hrs.
Do you charge tax:
California residents will be charged tax on all purchases.
Do you ship internationally:
At this time we do not have international shipping set up. If you see something you like though please contact us through the form below and we will see what we can arrange.
Do you take custom orders:
At this time we are not taking custom requests.
Do you have a return policy:
We accept returns for up to 28 days from the date of purchase on Domestic US orders. Items must be returned in their original condition with tags if any in place. Once I receive the item you will be refunded the original purchase price minus shipping. Custom items are excluded from this policy and are handled on a case by case basis.
Refunds are applied to the type of payment used. If the item you are returning was given to you as a gift, please email me at firstname.lastname@example.org.