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FAQ

Pumpkin Tree Lane

FAQ:

How long after I place my order will my items ship:

Most orders ship within 48 to 72hrs. Fabric orders unless otherwise stated, are print on demand and can take two weeks to ship.

If I have a question, how long til I hear back:

Studio hours are Monday through Friday, from 9am to 4pm PDT, you will usually hear back within a few hours. After hours and on holidays/weekends we try to answer questions within 24 to 48hrs.

Do you charge tax:

The Pumpkin Tree Lane Studio currently resides in Oregon, so no sales tax is charged at this time.

Where do you ship to:

At this time I currently only ship to the US and Canada. If you are in another country and see something you like though please email me at hello@cummingsmercantile.com with what you are interested in and where you would need something shipped to, and we will see what we can arrange.

Do you take custom orders:

At this time we are not taking custom requests.

Do you have a return policy:


If you wish to return an item, please contact me within 14 days of the date of shipment on Domestic US orders(Canadian orders have 21 days from the date of shipment to contact me, due to slower shipping times). Items must be returned in their original condition with tags if any in place. Once I receive the item you will be refunded the original purchase price minus shipping. Custom items are excluded from this policy and are handled on a case by case basis.

Refunds are applied to the type of payment used in the original order.

 

 

-Kimberly

Pumpkin Tree Lane